Competitive edge, superior quality, fast time to market - they all add up to success for your
embedded project. But to be successful, you need expert technical support that's tailored to your project requirements.
Since every project - and every company - is different, we offer a range of support options to suit any budget
and timeline.
Priority support
"QNX Priority Support provides you with a higher, more dedicated and personalized level of support
and provides priority resolution to critical issues. You can choose the level that's right for you - Bronze,
Silver 100, Silver 200, or Gold.
With an assigned QNX Technical Account Manager, the Priority Support Plans are singularly focused on
your success and ability to meet the needs, requirements and timelines of your projects.
Standard support and maintenance
With the purchase of every development seat, QNX customers can take advantage of QNX Standard Support and
Maintenance. This plan's features can help shorten your time to market and give you the expert technical
support you need.
Contact your local sales representative for details.
|
|
Standard Support Plan
|
Priority Support Plans
|
|
Bronze
|
Silver 100
|
Silver 200
|
Gold
|
|
Plan Hours
|
N/A
|
50
|
100
|
200
|
400
|
|
Plan Duration
|
12 months
|
6 months
|
12 months
|
12 months
|
12 months
|
|
Training Credit
|
0
|
0
|
0
|
0
|
1
|
|
Monthly Usage Reports
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Assigned Technical Account Manager
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Number of Projects
|
N/A
|
Unlimited
|
Unlimited
|
Unlimited
|
Unlimited
|
|
Number of Contacts
|
1
|
Unlimited
|
Unlimited
|
Unlimited
|
Unlimited
|
|
Project Subcontractor Support
|
No
|
No
|
No
|
No
|
up to 2
|
|
Target Hardware Hosting & Support
|
No
|
Unlimited
|
Unlimited
|
Unlimited
|
Unlimited
|
|
QNX Beta Software Support
|
No
|
Yes*
|
Yes*
|
Yes*
|
Yes*
|
|
Custom Engineering Deliverable Support
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Derivative QNX Source Code Support
|
No
|
No
|
No
|
No
|
Yes*
|
|
Past Version Support
|
Current release only
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Snapshot Service
|
No
|
No
|
Available
|
Available
|
Available
|
|
Email Support
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Telephone Support
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
|
myQNX Support Portal
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Private and Public Web Forums
|
Public only
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Weekly or bi-weekly Conference Calls
|
Available
|
Available
|
Yes
|
Yes
|
Yes
|
|
Issue tracking and prioritization
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Online Ticket Update Reports
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
|
QNX Hosted Customer Meeting
|
No
|
Available
|
Available
|
Available
|
Available
|
|
QNX On-Site Support
|
No
|
Available
|
Available
|
Available
|
Available
|
|
After Hours Support
|
No
|
No
|
Available
|
Available
|
Available
|
|
Response Time Target
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Escalation
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Quarterly Support Management Review
|
No
|
No
|
Yes
|
Yes
|
Yes
|
|
Experimental Patches
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Priority Support Patches
|
N/A
|
Yes
|
Yes
|
Yes
|
Yes
|
Notes:
* Response time targets do not apply.
** Priority Support Plan customer issues are higher priority than Standard Plan issues
Services marked as "Available" can be requested as part of the support plan but
additional may fees may apply.
Please review the Standard and/or Priority Support
Guides for details pertaining to the support plan features listed above.