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QNX Technical Support

QNX Technical Support

QNX Software Systems
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Related resources
Priority support plan users guide
Standard support plan user's guide

Competitive edge, superior quality, fast time to market - they all add up to success for your embedded project. But to be successful, you need expert technical support that's tailored to your project requirements.

Since every project - and every company - is different, we offer a range of support options to suit any budget and timeline.

Priority support

"QNX Priority Support provides you with a higher, more dedicated and personalized level of support and provides priority resolution to critical issues. You can choose the level that's right for you - Bronze, Silver 100, Silver 200, or Gold.

With an assigned QNX Technical Account Manager, the Priority Support Plans are singularly focused on your success and ability to meet the needs, requirements and timelines of your projects.

Standard support and maintenance

With the purchase of every development seat, QNX customers can take advantage of QNX Standard Support and Maintenance. This plan's features can help shorten your time to market and give you the expert technical support you need.

Contact your local sales representative for details.

 

Standard Support Plan

Priority Support Plans

Bronze

Silver 100

Silver 200

Gold

Plan Hours

N/A

50

100

200

400

Plan Duration

12 months

6 months

12 months

12 months

12 months

Training Credit

0

0

0

0

1

Monthly Usage Reports

No

Yes

Yes

Yes

Yes

Assigned Technical Account Manager

No

Yes

Yes

Yes

Yes

Number of Projects

N/A

Unlimited

Unlimited

Unlimited

Unlimited

Number of Contacts

1

Unlimited

Unlimited

Unlimited

Unlimited

Project Subcontractor Support

No

No

No

No

up to 2

Target Hardware Hosting & Support

No

Unlimited

Unlimited

Unlimited

Unlimited

QNX Beta Software Support

No

Yes*

Yes*

Yes*

Yes*

Custom Engineering Deliverable Support

No

Yes

Yes

Yes

Yes

Derivative QNX Source Code Support

No

No

No

No

Yes*

Past Version Support

Current release only

Yes

Yes

Yes

Yes

Snapshot Service

No

No

Available

Available

Available

Email Support

Yes

Yes

Yes

Yes

Yes

Telephone Support

Yes

Yes

Yes

Yes

Yes

myQNX Support Portal

Yes

Yes

Yes

Yes

Yes

Private and Public Web Forums

Public only

Yes

Yes

Yes

Yes

Weekly or bi-weekly Conference Calls

Available

Available

Yes

Yes

Yes

Issue tracking and prioritization

Yes

Yes

Yes

Yes

Yes

Online Ticket Update Reports

Yes

Yes

Yes

Yes

Yes

QNX Hosted Customer Meeting

No

Available

Available

Available

Available

QNX On-Site Support

No

Available

Available

Available

Available

After Hours Support

No

No

Available

Available

Available

Response Time Target

No

Yes

Yes

Yes

Yes

Escalation

No

Yes

Yes

Yes

Yes

Quarterly Support Management Review

No

No

Yes

Yes

Yes

Experimental Patches

No

Yes

Yes

Yes

Yes

Priority Support Patches

N/A

Yes

Yes

Yes

Yes

 

Notes:

* Response time targets do not apply.

** Priority Support Plan customer issues are higher priority than Standard Plan issues

Services marked as "Available" can be requested as part of the support plan but additional may fees may apply.

Please review the Standard and/or Priority Support Guides for details pertaining to the support plan features listed above.